Shipping policy
All orders are processed within 3-7 business days. During high‑volume periods (holidays, new drops, or restocks), processing may extend to 4-8 business days.
You will receive an email notification when your order has shipped.
Order Tracking
Once your order ships, you will receive a tracking number via email. Tracking may take 24–48 hours to update after the label is created.
Please double‑check your shipping address at checkout. If an address is entered incorrectly and the order ships, the customer is responsible for:
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Re‑shipment fees
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Any carrier return charges
Lost or Stolen Packages
If your package shows “Delivered” but you cannot locate it:
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Check with neighbors or building management
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Verify the address on your order
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Contact the carrier directly
We are not responsible for packages marked as delivered, but we will assist you in filing a claim when possible.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, contact us within 7 days of delivery with:
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Your order number
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Photos of the item and packaging
We will replace the item at no cost.
Questions
If you have any questions about shipping, email us anytime at support@110-art.com.